Merchant Management
Manage merchants as operating accounts inside the 3PL, not just portal users, with delegation records, merchant detail views, and direct links into billing structures.
Merchants
| Merchant | Base Rate Card | Override Rate Card | Payment | Created |
|---|---|---|---|---|
A Acme Corp | Premium Tier | Acme Override | Monthly | Jan 15, 2024 |
B BrightLeaf Co | Standard Tier | None | Biweekly | Mar 2, 2024 |
N NovaTech | Premium Tier | Nova Custom | Monthly | Mar 18, 2024 |
Merchant Onboarding
Acme Corp
DTC Brand - Shopify
Connected integrations
Fulfillment settings
Tote QA: Enabled
Payment terms: Net 30
Base rate card: Premium Tier
Onboard merchants with connected integrations
Connect merchant Shopify shops to the fulfillment pipeline. Product listings sync automatically, orders flow in through webhooks, and inventory updates push back to every connected storefront.
- Shop and channel connections with automatic sync
- Fulfillment settings per merchant relationship
- Base and override rate cards per merchant
Operational isolation
Multi-tenant by design
Every merchant's data stays isolated while you operate from a unified dashboard. Inventory, orders, locations, and fulfillment all scope to the merchant team automatically.
Merchant-scoped inventory
Products, stock levels, locations, and fulfillment orders are scoped to the merchant team. The fulfiller sees all merchants in a unified dashboard while each merchant's data stays isolated.
Billing relationship management
Track payment periods (weekly, biweekly, monthly), invoice history, and outstanding balances per merchant. Billing detail stays connected to the operational work that generated it.
Merchant portal via Merchant OS
Each merchant gets their own portal view so they can see orders, inventory, and shipment status without accessing other merchants' data or your internal operational tools.
Merchant-specific automation
Automation rules can trigger different workflows per client — routing certain merchants to specific packing stations or applying custom label formats based on delegation configuration.
Run a cleaner merchant operation
Onboard merchants with fulfillment delegation, rate cards, shop connections, and multi-warehouse assignment from the same system that fulfills their orders.
Schedule a DemoExplore more of our features
MerchantOS
Self-service 3PL client portal with visibility into orders, products, billing, and fulfillment.
Billing & Invoicing
Run rate cards, invoice workflows, and recurring merchant billing from the same operational system.
Integrations
Connect storefronts, marketplaces, and carriers without custom glue code.