Analytics

Score every carrier against the shipments you already paid for

Six overview KPIs, carrier and service performance, delivery trend, per-state transit heat, and a problem-shipment review queue with investigation status.

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Carrier scoring

Score the carriers you already pay

Shipment count, avg transit, on-time, failure, return, avg cost, and total cost per carrier — with service-level drill-down. Per-state transit heat shows where slow deliveries cluster.

Carrier Performance

CarrierShipmentsAvg TransitOn-TimeFailureReturnAvg CostTotal Cost
UPS
6,4201.7d96.2%1.1%1.8%$9.04$58096.80
USPS
8,8212.2d93.9%1.4%2.2%$7.62$67232.00
FedEx
2,8411.7d95.1%1.3%1.2%$11.21$31845.00
DHL Express
3393.7d90.1%2.4%0.9%$24.40$8271.60

Transit Time by State

1d7d+
TX1.3d
CA2.4d
NY2.1d
FL1.7d
IL1.8d
GA1.6d
WA2.6d
PA2.0d

Problem shipments

A real review queue, not a CSV export

Delayed, stuck, failed, and never-scanned shipments tabbed by category. Investigation status — INVESTIGATING / UNRESOLVED / RESOLVED — lives on the row so customer service can pull state without pinging operations.

Problem Shipments

1 Delayed
1 Stuck
1 Failed
TrackingCarrierDestinationDaysCategoryStatus
1Z999AA10123456784
UPS
Brooklyn, NY9
Delayed
Investigating
9405511298370
USPS
Sacramento, CA12
Stuck
Unresolved
771234567890
FedEx
Boise, ID4
Not Scanned
None
1Z999AA10123459876
UPS
Phoenix, AZ7
Failed
None

Score your carriers, find your stuck shipments

Walk us through last month's tickets — odds are Insights already has the answer in a row your team would have caught.

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