Hold, split, move, merge, reprocess — without losing the order
Cybership exposes every operational action a fulfillment order needs, with full audit history. Real orders get messy — your tools should handle the mess without forcing customer-service workarounds.
This order has a hold
Hold: Manual
SKU-4491 short by 2 units — replenishment scheduled from bulk to L-A12-04.
FO-11929
Apr 28, 2026 at 9:14 AM
Merchant
Acme Apparel Co.
Warehouse
DAL-01
Priority
HIGH
Available actions
Audit trail
Every action lands on the order timeline
The same Order Timeline operators read on `/teams/orders/[order_id]` — actor, message, secondary message, and relative timestamp on a single vertical rail. Support stays on the record instead of cross-referencing a log viewer.
Order Timeline
Hold added · INVENTORY_OUT_OF_STOCK
Reason notes attached · merchant pinged in dashboard
12 min ago
Order split into FO-11929-A and FO-11929-B
3 lines moved to a second fulfillment order so DAL-01 can ship today
9 min ago
FO-11929-B reassigned to ATL-02
Inventory replay completed · audit history preserved
8 min ago
Routing reprocessed after replenishment
DAL-01 inventory restored · routing decision rerun
4 min ago
Hold released
Fulfillment resumed · pick session queued for DAL-01
Just now
Order actions
Each action exposed as a first-class operation
Operators get the right tool; the order keeps the receipt. Every action records who did it, why, and what changed — and shows the before/after state on the order itself.
Hold
Pause fulfillment without losing context. Operators see the reason and merchant on the order header, not in a separate ticketing tool.
Before · Status
Awaiting Fulfillment
After · Status
On Hold · Inventory Out Of Stock
Split
Break a multi-line order into separate fulfillment orders so warehouses can ship in parallel. The original record retains the trail.
Before · Fulfillment orders
FO-11929 · 8 lines
After · Fulfillment orders
FO-11929-A · 5 lines · FO-11929-B · 3 lines
Move
Reassign a fulfillment order to a different warehouse with audit history and inventory replay. Allocations follow the move.
Before · Assigned warehouse
DAL-01
After · Assigned warehouse
ATL-02
Merge
Consolidate eligible orders before pick to save labels and packing time. Operators see merge eligibility on the order header.
Before · Open fulfillment orders
FO-11929 · FO-11930 · same address
After · Merged into
FO-11929 · 11 lines
Reprocess
Re-run routing after replenishment, cancellations, or inventory corrections without rebuilding the order from scratch.
Before · Routing decision
DAL-01 — short by 2 units
After · Routing decision
DAL-01 — inventory complete
Edit address
Update destination context with full address validation before label purchase. Address-correction surcharges are avoided pre-label.
Before · Ship to
11 Hanover Sq, Brooklyn NY
After · Ship to
11 Hanover Sq, Apt 4B, Brooklyn NY 11201
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Multi-Warehouse Routing
Route fulfillment work across warehouses using inventory, warehouse preference, distance, and overrides.
Shipping Labels
Search, filter, export, and manage labels across merchants, carriers, shipment states, and connected print/weight workflows.
Audit Logs
Review order logs, return logs, job logs, webhook deliveries, and operational timelines.